In the case management of reports or possible violations against the Code of Conduct, actions are taken quickly, precisely, and cautiously to clarify the situation, protect and support those affected, provide clear action options, choose the appropriate path for all parties involved, implement appropriate consequences, prevent future transgressions, and restore a safe environment for the affected person. It is important that the focus remains on the affected individuals and that the Ombudsteam's actions contribute to improving the situation.
No action is taken without the consent of the affected person!
Persons whose native language is not German can communicate in English. The responsibility for harassment and assault always lies with the harasser, and the authority to interpret harassment lies with those affected. The perspective of those affected is considered sensitively and respectfully, and complaints and wishes are taken seriously.
Every case is handled, regardless of whether it is ongoing or from the past, as a case is never closed for the affected individuals. The Ombudsteam operates with absolute confidentiality in a protected environment, calmly and clearly, in compliance with GDPR, task-oriented according to the needs of the affected individuals, impartial in the interest of the reporting and affected person, independent and non-corporate, as well as networked and cooperative.